Communications Development Institute

Customer Service Training & Consulting

Improving customer service is a common goal among school districts. To help you transform those good intentions into an everyday reality, SchoolMessenger Communications Development Institute in partnership with Turning Point Solutions will design and execute a consultation and training program to meet the unique needs of your district. Turning Point Solutions' personnel are school professionals with real-life experience. Your staff will respond to their true stories and on-the-job experience. There is no faster or more efficient way to improve the relationship with your community than taking advantage of our school customer service expertise.

Our staff works closely with district personnel. First, we will define the scope, desired outcomes, and methodology of the project with district management. Our classes are designed for every staff member who works with the public - face-to-face, on the phone or via email. Ideally staff members from every level of your staff will come together for these classes and encourage one another on to new levels of success during discussions and exercises. We will then create programs for those on the front line of interaction with the public to make important and visible changes. Training sessions can also be designed for any department or group of employees.

Our school experience and guidance can streamline planning and decision-making processes in a wide variety of customer service projects. Are you renovating your central administration building to include a welcome center? Adding a new call center? Initating a new hire orientation? Reconstructing your website to enable faster responses to email or instant message inquiries? We can help you maximize the impact of these projects and avoid pitfalls and mistakes others have made.

During the past few years, our programs have been very well received, and the demand for our consultation and training services has intensified. Our outstanding reputation for creativity, experience, and thoroughness contribute to that demand. Past participants agree the training is informative, interesting, and enjoyable. They have found the provided tools and guidelines easy to use and to remember. The most important reason for the popularity of our services is that they work. Our programs make a measurable difference in customer service, and, as a result, reunite the school district with its community.

The training provided to district staff has been outstanding and we have already committed to having them come back to the district in the near future for additional training sessions. The Delaware City Schools have improved their customer service immensely."

-Dr. Steve Castle
Former Superintendent
Delaware City Schools (OH)